Our Services

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Our company’s aim is to work with the home owner to help evaluate the current subsidence and ascertain if underpinning is required at your property. We discuss with you the steps you will need to take to rectify the problem so you can move forward in confidence knowing you have made the right choice in rectifying your family home.


Gold Coast Underpinning & Construction offer the following FREE initial services. 

  •  Free initial inspection to the Gold Coast, Tweed Heads areas for home owners.  

  (Surrounding areas are at the discretion of the inspector)

  • Assisting with the recommendation of consulting engineers that work within the rectification industry.  

  • Free Estimate of the rectification works. 


If your family home has cracks in the plaster or brick work call for a free initial inspection.

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Our services include:

· Structural repairs 

· Underpinning – Concrete Piling 

· Underpinning – Screw Piling 

· Foundation Jacking

· Injection Underpinning Methods

· Mud Jacking 

· Grout Injection 

· Root Barriers 

· Rock anchors

· Tie Backs 

· Shot Crete walls  

· Plumbing testing by independent tester’s 

· Retaining walls 

· Revetment walls 

· Independent Registered REPQ Engineer 

Contact our office today to learn more about this and our other available services.

 
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Do you have subsidence problems?   

Get in touch today and let our licensed experts help get the job done right.

  www.goldcoastunderpinning.com.au 

ABN:  20619178095       

© 2016 GOLD COAST UNDERPINNING AND CONSTRUCTION PTY LTD. All Rights Reserved

Po Box 460 Isle of Capri Qld 4217

0405346006

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Frequently Asked Questions

General Advice Warning

The information on this web site does not take into account your personal situation. You should consider whether the information is appropriate to your needs, and where appropriate, seek professional advice from a REPQ registered Engineer's and seek independent legal advise from a construction lawyer with respect to your entitlements before claiming through body corporate and or insurance providers.

Is Underpinning covered under Insurance?

If your home is under QBCC Insurance and is under 6 years 6 months old, you may be entitled to claim insurance to the value of  $200,000-00 - $300,000-00 depending on your policy. 

MAXIMUM ENTITLEMENT In general terms, the maximum amount payable under the Scheme is as follows:

 • Prior to practical completion: 

• For non-completion, defects, vandalism and theft: • $300,000 if optional additional cover is in place. • $200,000 for standard cover • Both of these amounts include alternative accommodation and storage costs.

 • For fire or storm: • $300,000 if optional additional cover is in place. • $200,000 for standard cover • Note: this is subject to the non-completion claim being accepted by QBCC.

(www.qbcc.com.au)

Steps to take : Queensland 

               A.       Read the QBCC FACT SHEET  " SUBSIDENCE - WHAT TO DO IF YOU NOTICE CRACKS IN YOUR WALLS "  ( www.qbcc.com.au )

http://www.qbcc.qld.gov.au/sites/default/files/Homeowner%27s%20Guide%20to%20Subsidence.pdf     ( www.qbcc.com.au )

               B.       Contact your builder/contractor in writing: “Act quickly “You must notify your contractor/builder of each of your complaint items and allow them 14 days to respond (not required if they are bankrupt, liquidated, deregistered or deceased). Link to check if builder is still trading/licenced. http://www.onlineservices.qbcc.qld.gov.au/OnlineLicenceSearch/VisualElements/SearchBSALicenseeContent.aspx (www.qbcc.com.au)

               C.       Contact QBCC lodging a claim: Follow this QBCC Link https://qbcc.transactcentral.com/qbcc/landing.htm?formCode=residential-and-com3 and act quickly as insurance is strictly for 6 years 6 months. The time limits of structural defects are covered for 6 years 6 months from the date of payment of the premium, and you must lodge the claim within 3 months of noticing the defect. https://www.qbcc.qld.gov.au/sites/default/files/QBCC_QHWS_-_Product_Disclosure_A4_LR_final.pdf (www.qbcc.com.au)

NOTE : It is best to engage your own consulting engineer, who will be able to give you an independent report regarding the rectification of your property and ensure that the proposed rectification works to be carried out will future proof your property against further subsidence. Any future subsidence after 6yrs 6mths is not covered under the QBCC policy and the expense will become yours.

Attach to your formal claim letter copies of:

  • the insurance certificate

  • the contract you signed with your contractor

  • any document showing agreed variations.

Other helpful documents may include:

  • independent reports itemising defects and necessary rectification or completion work

  • estimates of costs to fix the itemised defective or incomplete work

  • photographs

  • relevant letters or documents supporting your claim.


Steps to take : In NSW 

                       A.   Read the Home Building Compensation Fund ( www.fairtrading.nsw.gov.au)

http://www.fairtrading.nsw.gov.au/sites/ftw/Tenants_and_home_owners/Home_building_and_renovating/Home_building_compensation_fund.page (www.fairtrading.nsw.gov.au)

                       B.  Contact your builder/contractor in writing : “Act quickly “ A home owner must take action to try to have the builder finish any incomplete work and rectify any defective building work. Where a home owner does not take action to enforce a statutory warranty an insurer may reduce its liability (or the amount paid under a claim), to the extent that the insurer’s interests have been prejudiced as a result of the home owner not trying to have the builder complete or repair the work.

http://www.fairtrading.nsw.gov.au/ftw/Tenants_and_home_owners/Home_building_and_renovating/Home_warranty_insurance/Home_warranty_insurance_claims.page#Take_action (www.fairtrading.nsw.gov.au )

                       C.    Formally lodging a claim

http://www.fairtrading.nsw.gov.au/ftw/Tenants_and_home_owners/Home_building_and_renovating/Home_warranty_insurance/Home_warranty_insurance_claims.page#Formally_lodging_a_claim

(www.fairtrading.nsw.gov.au)

If attempts to have work completed or rectified prove unsuccessful you may be able to formally lodge a claim under your insurance policy.

http://www.fairtrading.nsw.gov.au/biz_res/ftweb/pdfs/Tenants_and_home_owners/Home_warranty_insurance_notification_of_a_loss_form.pdf (www.fairtrading.nsw.gov.au)

You should read your policy carefully to confirm the period of cover and the time limits for lodging claims and any other requirements of the insurer.

Ask the insurer to send you information on the actual insurance policy and their claims-handling procedures or access this information from the insurer’s website. Some insurers prefer claims made on specific forms generally available from their website. If an insurer refuses to provide you with a claim form, you are still entitled to make a claim in writing and have its receipt acknowledged by the insurer. It may help to send the claim by registered post.

Contact details for insurers and insurance agents can be found on the Approved insurance agents and Past approved insurers pages of this website.

Attach to your formal claim letter copies of:

  • the insurance certificate

  • the contract you signed with your contractor

  • any document showing agreed variations.

Other helpful documents may include:

  • independent reports itemising defects and necessary rectification or completion work

  • estimates of costs to fix the itemised defective or incomplete work

  • photographs

  • relevant letters or documents supporting your claim.

For insurance policies issued before 1 July 2010, all claims (including related claims) must be lodged within 10 years of the work being completed.

Approved insurance agents
Past approved insurers

Does my Private Home insurance policies cover underpinning?

You will need to contact your insurer and they will advise you if you are covered under their policy agreement. It is not common that underpinning is covered under your home insurance unless specified within your insurance policy.

Does my Body Corporate cover underpinning?

3. Does my body corporate cover underpinning ? You maybe covered -  You will need to ask your body corporate for a copy of the type of Body Corporate and community Management Scheme  which is in place for your building.  You may also apply online for a copy also . 

https://www.qld.gov.au/law/housing-and-neighbours/body-corporate/roles-and-responsibility/body-corporate-legislation/

Your Scheme will look simular to this attachment.  Body corporate and community Management ( Standard Module ) Regulation 2008 https://www.legislation.qld.gov.au/LEGISLTN/CURRENT/B/BodyCorpStR08.pdf

legal advise is recommended  

  • independent reports itemising defects and necessary rectification or completion work

  • estimates of costs to fix the itemised defective or incomplete work

  • photographs

  • relevant letters or documents supporting your claim.

Do I need a structural engineer for underpinning?

YES , to insure your property is  correctly underpinned you will need a structural engineer that is competent in the underpinning and rectification industry to provide a rectification plan.
Contact this office to help engage a structural engineer in you area .

How do I get a cost estimate for underpinning?

You can gain a cost estimate for underpinning by arranging an inspection through our office.

The cost estimate is subject to the engineers final requirements for rectification. 

To arrange a site inspection please call ( Mob 0405346006 ) or email  admin@goldcoastunderpinning.com.au

 
 

Disclaimer

This website is owned and operated by Gold Coast Underpinning & Construction PTY Ltd.  

The content on this website has been prepared by Gold Coast Underpinning & Construction Pty Ltd. , ABN 20619178095  QBCC Licence No. 1034732.


General Advice Warning.

The information on this web site does not take into account your personal situation. You should consider whether the information is appropriate to your needs, and where appropriate, seek professional advice from a REPQ registered Engineer's and seek independent legal advise from a construction lawyer with respect to your entitlements before claiming through body corporate and or insurance providers.  

 Legal and other matters referred to on this website are of a general nature only and are based on Gold Coast Underpinning & Construction Pty Ltd interpretation of laws existing at the time and should not be relied upon in place of appropriate professional advice. As laws may change from time to time.


Accuracy & Reliability of Information on this website.

Although every effort has been made to verify the accuracy of the information contained in this web site, Gold Coast Underpinning & Construction Pty Ltd, its officers, employees and agents disclaim all liability ,for any error, inaccuracy in, or omission from the information contained on this website or any loss or damage suffered by any person directly or indirectly through relying on this information.


Links to Other Sites for this website.

Gold Coast Underpinning & Construction PTY Ltd. is not responsible for the content of any site owned by a third party that may be linked to this website, whether such a link is provided by us or by a third party. These links are provided as a courtesy service and no judgement or warranty is made by us concerning the suitability, accuracy or timeliness of the content of any site that may be linked to the Gold Coast Underpinning & Construction website. By providing access to other websites, we are not recommending or endorsing any brand, products or services offered by the organisation sponsoring or owning the linked website.